Refund Policy
Last updated: October 20, 2026
Full Report ($19)
- Scan fails: if we can't complete your scan (a private repo that isn't connected, a deleted or inaccessible repo or site, or an error on our side), you get a full refund to your original payment method. We'll email you when that happens.
- Report not delivered: if you haven't received your report within 24 hours of payment, email us and we'll re-send it or refund you.
- Clearly wrong report: if the report is clearly wrong about your repo or site, contact us within 14 days and we'll review it and refund where reasonable.
Otherwise, because the report is a digital product delivered right after your scan, we don't refund for change of mind or disagreement with the findings.
Monitoring ($12/month or $99/year)
Cancel any time in the customer portal. Monitoring runs until the end of your paid period and won't renew. We don't refund partial periods, but if something went wrong on our side, email us and we'll make it right.
Nothing here limits any rights you have under your local consumer law. Refunds usually take 5 to 10 business days to appear. Contact: support@cheqvo.com.